At the end of this course, participants will be able to:
- Select bankable Clients
- Verify the characters of their prospective clients
- Ascertain the Client’s ability in their chosen trade all with a view to preventing delinquency and default.
- Embark on good customer retention strategies
- Implement effective customer care doctrine
- Marketers/ Loan/Credit Officers
- Operations Staff
- Internal Auditors
- Client relationship Officers/Managers
METHODOLOGY OF DELIVERY: Interactive Lectures, Discussion, Experiential learning.
DURATION: 2 days
COURSE FEE: Negotiable
DATES: Client’s Decision
Available as open programme and in-plant
Course Code: MFB/2022/02