SOURCING AND MANAGING OF MICROFINANCE BANK CLIENTS (MFB/2021/02)

Course Objectives

At the end of this course, participants will be able to:

  • Select bankable Clients
  • Verify the characters of their prospective clients
  • Ascertain the Client’s ability in their chosen trade all with a view to preventing delinquency and default.
  • Embark on good customer retention strategies
  • Implement effective customer care doctrine

Course Content

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TARGET AUDIENCE

  • Marketers/ Loan/Credit Officers
  • Operations Staff
  • Internal Auditors
  • Client relationship Officers/Managers

METHODOLOGY OF DELIVERY: Interactive Lectures, Discussion, Experiential learning.

DURATION:  2 days

COURSE FEE:   Negotiable

DATES: Client’s Decision

Available as open programme and in-plant

Course Code: MFB/2021/02

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